Benefits and Work Incentives Planning, Professional Standards and Code of Conduct and Effective Communication


What makes an excellent Benefits Practitioner? A Benefits Practitioner must abide by a strict code of professional conduct. Critical to the delivery of effective benefits and work incentives planning and assistance are the communication skills of the Benefits Practitioner. Good communication skills provide the cornerstone for superior and ethical work incentives counseling, and this program teaches participants how to engage in active listening and "values-free" communication.

Key Topics

  • What is Benefits and Work Incentives Planning?
  • What are the Benefits Practitioners Code of Conduct?
  • Active Listening Skills
  • Values-Free Communication
  • Effective Communication
  • Interviewing Skills

Special Features

This course explores benefits and work incentives planning, the code of conduct of Benefits Practitioners and effective communication strategies using lecture, PowerPoint and written materials. This skill-building session provides opportunity for question and answer. Online polling will be used to test participant knowledge. A preparatory reading assignment will be provided and is required.

Who Will Benefit

Any individual who has to communicate effectively with other individuals through the course of their job will benefit from this program. This includes attorneys, advocates, social workers, rehabilitation workers and job placement personnel.